Grand Palladium Kantenah Resort & Spa, Akumal ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Crta. Chetumal Km 259,5, Akumal, Mexico, 77710

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

3 persons

400 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

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Deluxe Garden View

Max:

2 persons

400 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Family Selection Junior Suite Garden View

Max:

2 persons

400 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Akumal 3.8 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 18.7 mi

Cancun (CUN) 53.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Experience

During my stay, I was blown away by the very nice variety of food options available at the Grand Palladium Kantenah. I dined at 8 of the 9 restaurants and was amazed by the quality and taste. My favorite was definitely the Sumptuori, where the chef's salmon in yogurt curry sauce was absolutely delicious! Each morning started with a good breakfast at Capricho, where the staff consistently greeted us with smiles and really good service.

Mason123. United Kingdom, 2024-05-15Read full review on

Amazing Spa and Relaxation

I found the spa facilities to be a true sanctuary during my stay at this resort. The tranquil environment and peaceful atmosphere made my spa visits rejuvenating. The private pool and healthy snack options at the spa were an added bonus, allowing for both relaxation and nourishment. It was the perfect escape from the bustling resort activities.

Dennis_Cool. Canada, 2024-07-10Read full review on

Spacious and Comfortable Rooms

I was thoroughly impressed with the accommodations at the Grand Palladium Kantenah. My room was spacious, clean, and had everything I needed for a comfortable stay. The large outdoor shower was a lovely touch, and the daily restocking of beverages in the fridge made my experience even better. I couldn't have asked for a better retreat after a long day of exploring!

NaomiTravel. Australia, 2024-08-20Read full review on

Exciting Entertainment Options

What I loved most about my stay were the fantastic entertainment options available every night. I attended the White Party on the beach, which was so much fun! Additionally, I explored various shows put on at the resort, and they never failed to impress with their quality and energy. The engaging activities during the day, like pool parties and interactive games, also kept the atmosphere lively!

JimExplorer. United States, 2024-09-05Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Wind surfing
Snorkelling
Tennis court
Billiard tables
Darts
Table tennis
Mini golf
Archery
Aerobics

Services

Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Massage
Public Bath
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Crta. Chetumal Km 259,5, Akumal, Mexico, 77710

Map view

Crta. Chetumal Km 259,5, Akumal, Mexico, 77710

City landmarks

Playa Kantenah

3000 ft

Event hall

Playa Saasil Kantenah

3300 ft

Carretera

BioParque Lu'um Balam

1.8 mi

snorkling

1.9 mi

Quintana Roo

Mayan Underworld

2.0 mi

Park

Yal-ku Lagoon

2.6 mi

Zona Urbana Uxuxubi 12 Km Poniente Akumal Pueblo

Uxuxubi Al Natural

2.4 mi

Yal-Ku

2.5 mi

Beach

Xpu-Ha Beach

2.8 mi

Beach

Bahia De La Media Luna

2.7 mi

Beach

Playa Xpu-ha

2.7 mi

Taj Mahal Cenote

2.8 mi

Cenote TajMa Ha

2.8 mi

Av. Cenote Minotauro

Xotik-Ha

2.9 mi

XPuha

2.9 mi

Night club

Rauxa Show

3.0 mi

Beach

half moon bay

3.1 mi

Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk

mexicarteakumal

3.7 mi

Library

Hekab Be Biblioteca de Akumal

3.6 mi

Nearby

Kantenah Bay

1500 ft

Beach

Playa at Grand Palladium Kantenah Resort

300 ft

Restaurants

Ribs & More

300 ft

Carretera Chetumal-Puerto Juarez Km

Sumptuori

400 ft

Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings <br />

Feedback from previous guests about their experience.

76%

loved the resort and would return for another relaxing stay

7.6/10

Very good

Rooms

7.0

Location

9.0

Service

7.8

Dining

6.8

Amelia

United Kingdom, March 2025

7.6/10

We had an amazing time at the resort! The beautiful and clean facilities made our stay enjoyable, and the beach was simply stunning. The kids absolutely loved the kids club, and the friendly staff really made us feel welcome. However, our room left a lot to be desired, as it was outdated and not very comfortable, especially with the noise from the main road. Overall, it was a solid family-friendly destination, but there were definitely areas for improvement.

Rooms

5.0

Unfortunately, the room was outdated, had two beds instead of one king bed, and faced a noisy road, which detracted from our comfort.

Service

8.0

The service was attentive and generally friendly, contributing to a welcoming atmosphere throughout our stay.

Location

9.0

The location was great, surrounded by beautiful forest and wildlife, creating a peaceful atmosphere despite the size of the resort.

Dining

7.0

Dining was quite pleasant, with a wide variety of food available, but the a'la carte restaurants had long wait times for service.

Facilities

9.0

The pools were immaculately clean and offered a variety of areas to enjoy, which suited our family perfectly.

Molly

United Kingdom, February 2025

7.6/10

We enjoyed a week filled with amazing experiences at Grand Palladium Kantenah. The staff were genuinely friendly and created a welcoming atmosphere. While the pools offered great activities, their chilliness and the occasional hiccup with room servicing slightly impacted our overall comfort. The variety in dining options was commendable, although some meals varied in quality. Overall, it was a fulfilling family vacation.

Rooms

7.0

The rooms were clean and well maintained, though we noticed that the housekeeping could improve in certain areas, like replenishing water bottles and ensuring the outdoor shower door was closed properly.

Service

9.0

Absolutely fantastic service from the staff, who were always helpful and attentive despite being busy. They truly went above and beyond to enhance our stay.

Location

9.0

The resort is beautifully set within a nature reserve, making it an ideal spot for family relaxation and fun activities.

Dining

7.0

Dining at the resort was a mixed bag; while some restaurants offered fresh and delicious options, the quality varied at times, but breakfast was definitely a highlight.

Facilities

6.0

The facilities were quite good, but the pool temperature was a bit of a downer, which affected our enjoyment.

Isaac

United Kingdom, October 2024

8.0/10

We had a fantastic stay at this resort with beautiful surroundings, a stunning beach, and plenty of pools. The rooms were generally clean and comfortable, although we had a few issues getting the service we expected. Dining had great options, but some meals left us wanting more in terms of temperature. Overall, it was a wonderful family vacation, but there are still some areas for improvement.

Rooms

8.0

The rooms were clean and well-maintained, offering a comfortable stay. However, the first-floor rooms felt darker and mustier compared to the upper floors.

Service

7.0

Service was overall excellent, with staff going out of their way to make us feel special. There were a few instances where we felt the front desk could improve their communication, especially during check-in and check-out.

Location

9.0

Surrounded by beautiful wildlife and serene walking paths, the location made for a peaceful experience away from the party atmosphere of other resorts.

Dining

7.0

The food offerings were varied and well-prepared, yet there were some concerns about meals being served at the right temperature. The buffet had ample options, but it did become repetitious after a few days.

Facilities

9.0

The amenities, including the pools and beach access, were well-maintained and enjoyable for the entire family. The resort layout offered a unique blend of privacy and accessibility.

Luke

United Kingdom, October 2024

8.0/10

I had a lovely time at the Grand Palladium Kantenah, which impressed me with its beautiful, clean grounds and a diverse range of dining options. The staff were consistently friendly and attentive, enhancing the overall experience. However, I did find the food quality to be inconsistent, and there were often long waits at the bars. Overall, while I enjoyed my stay, I believe a few improvements could elevate the experience further.

Rooms

8.0

Our room was large, clean, and newly refurbished with a lovely balcony, but I wished there had been more storage options like drawers.

Service

9.0

The service throughout the resort was exceptional; staff members were friendly and worked tirelessly to ensure a pleasant stay.

Location

9.0

The resort is set in a beautifully maintained area with plenty of wildlife and is conveniently located near sister hotels and amenities.

Dining

6.0

There was a good variety of options available, but I felt the quality of the food could definitely be improved significantly.

Facilities

8.0

The facilities were extensive and well-kept, including numerous pools and recreational areas, which made for a pleasant stay.

Hannah

United Kingdom, September 2024

7.4/10

This resort has a unique charm with its cozy rooms immersed in jungle surroundings and the excellent Mayan outdoor shower. The buffet offers great food, although breakfast service could use improvement. Unfortunately, there were some issues with room cleaning and the pressure from staff to check out the TRS section was frustrating. Overall, it’s a beautiful and safe property but could enhance certain services.

Rooms

7.0

The room was cozy and felt private, but the cleaning service left much to be desired, particularly after the first few days.

Service

6.0

While there were some friendly staff members, the constant pressure to upgrade rooms and the mix-ups with cleaning left a sour note.

Location

9.0

The resort is beautifully located in the jungle, making the walking paths feel serene and private.

Dining

7.0

The buffet was fantastic with a great variety, but breakfast service was inconsistent.