What is the check-in and check-out policy at Grand Palladium Kantenah Resort & Spa?
Check-in is at 15:00 and check-out is at 12:00.
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Grand Palladium Kantenah Resort & Spa, Akumal
255US$
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Key details
About Resort
Carr Federal Chetumal-Puerto Juarez Km 256-100 Ka,
Akumal,
Mexico,
77710,
Quintana Roo
- Close to Playa Kantenah
Perfect
8.9
4.2
Grand Palladium Kantenah Resort & Spa, a 5-star Akumal hotel, features extensive facilities such as multiple swimming pools, restaurants, and the
Rooms & Facilities
Accommodations at Grand Palladium Kantenah Resort & Spa include various room types, such as
Dining Options
Dining options include
Leisure & Wellness
Leisure facilities include multiple pools, a
Services & Local Area
Grand Palladium Kantenah Resort & Spa offers
Must-do experiences
- Swim with turtles at Akumal Beach, a must for nature lovers.
- Try the cochinita pibil at La Cueva del Pescador for a local delight.
- Visit the Tulum Ruins for stunning views and rich history.
- Join a cenote tour at Gran Cenote-snorkeling awaits!
- Explore the local market in Akumal for unique crafts and flavors.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Garden View
2 persons
37 m²
1 King-size bed
Garden view
Shower
Coffee machine
room details
Family Selection Junior Suite Garden View
2 persons
37 m²
2 King Size Beds
Garden view
Shower
Coffee machine
room details
Family Selection Junior Suite Rooftop Private Pool
2 persons
103 m²
2 King Size Beds
Shower
Coffee machine
room details
Family Selection Suite Beachside
2 persons
103 m²
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
room details
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Price and Room Availability Calendar
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Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Snorkelling
- Tennis court
- Billiard tables
- Darts
- Table tennis
- Mini golf
- Archery
- Aerobics
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Children's buffet
- Board games
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Karaoke
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Massage
- Public Bath
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
Grand Palladium Kantenah Resort & Spa offers an enticing blend of culinary experiences across various a la carte restaurants, each showcasing distinct flavors from around the world. From mouthwatering Argentinian cuts to vibrant Mexican dishes, this diverse dining scene keeps guests engaged with authentic tastes and inviting settings.
El Dorado
Argentinian
Ambiance
Family friendly, warm and inviting atmosphere
Key Offerings
Savor the finest Argentinian steaks, expertly grilled to perfection. The restaurant's cozy ambiance is ideal for family gatherings or intimate dinners.
Reservation
No
Hours vary.
La Adelita
Mexican
Ambiance
Family friendly with colorful decor
Key Offerings
Delight in authentic Mexican flavors, including traditional tacos and enchiladas. The lively atmosphere sets the stage for lively meals with family and friends.
Reservation
No
Hours vary.
Sumptuori
Japanese
Ambiance
Family friendly with a stylish setting
Key Offerings
Experience the artistry of Japanese cuisine, featuring sushi and teppanyaki prepared directly at your table for an engaging dining experience.
Reservation
No
Hours vary.
Portofino
Italian
Ambiance
Family friendly with an elegant Italian charm
Key Offerings
Indulge in classic Italian dishes including pasta and fresh seafood, all served in a setting reminiscent of a cozy Italian trattoria.
Reservation
No
Hours vary.
La Lola
Spanish
Ambiance
Family friendly with a vibrant atmosphere
Key Offerings
Enjoy authentic tapas and traditional Spanish dishes that inspire shareable meals in a convivial, festive setting.
Reservation
No
Hours vary.
Ribs & More
American
Ambiance
Family friendly with a casual vibe
Key Offerings
Dig into hearty American favorites, featuring ribs and other classics that appeal to guests of all ages. A perfect setting for laid-back family dining.
Reservation
No
Hours vary.
Bahia & Brasa
Brazilian
Ambiance
Family friendly with a lively atmosphere
Key Offerings
Rediscover the flavors of Brazil with a selection of grilled meats and traditional dishes, served with flair in a family-oriented environment.
Reservation
No
Hours vary.
Poseidón
Mexican
Ambiance
Family friendly with a vibrant decor
Key Offerings
Relish in a menu filled with vibrant Mexican dishes, highlighting the rich culinary heritage of the region-a true delight for lovers of authentic cuisine.
Reservation
No
Hours vary.
Chang Thai
Asian
Ambiance
Family friendly with a tranquil setting
Key Offerings
Explore the rich flavors of Thai cuisine, featuring fragrant curries and fresh stir-fries in a serene and inviting atmosphere.
Reservation
No
Hours vary.
Location
Carr Federal Chetumal-Puerto Juarez Km 256-100 Ka,
Akumal,
Mexico,
77710,
Quintana Roo
Map view
Carr Federal Chetumal-Puerto Juarez Km 256-100 Ka,
Akumal,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Playa Kantenah
980 m
Event hall
Playa Saasil Kantenah
1.1
km
Landmark
BioParque Lu'um Balam
3.0
km
Landmark
Mayan Underworld
3.1
km
Landmark
snorkling
3.1
km
Park
Yal-ku Lagoon
4.2
km
Landmark
Uxuxubi Al Natural
3.9
km
Landmark
Yal-Ku
4.1
km
Beach
Xpu-Ha Beach
4.6
km
Beach
Bahia De La Media Luna
4.3
km
Beach
Playa Xpu-ha
4.5
km
Landmark
Taj Mahal Cenote
4.6
km
Landmark
Cenote TajMa Ha
4.6
km
Landmark
Xotik-Ha
4.7
km
Landmark
XPuha
4.7
km
Night club
Rauxa Show
4.9
km
Beach
half moon bay
4.9
km
Landmark
mexicarteakumal
5.9
km
Library
Hekab Be Biblioteca de Akumal
5.8
km
Nearby
Kantenah Bay
440 m
Beach
Playa at Grand Palladium Kantenah Resort
90 m
Restaurants
La Adelita
70 m
Carretera Chetumal-Puerto Juarez Km
El Gaucho
150 m
Carretera Chetumal-Puerto Juarez Km
Explore Akumal
Activities, Dining & Entertainment Near Grand Palladium Kantenah
Kantenah Bay
6 minutes' walk
Stunning bay known for calm waters, ideal for swimming and relaxing on the beach. Perfect for families seeking soothing sun.
Playa Kantenah
15 minutes' walk
Beautiful beach renowned for soft sand and clear waters. Great spot for sunbathing, swimming, and beach activities.
Yal-ku Lagoon
10-minute drive
A serene lagoon famous for snorkeling and its rich marine life. Suitable for water lovers and nature enthusiasts.
La Adelita
1 minute' walk
Mexican cuisine with a cozy vibe. Signature dishes include tacos and enchiladas, perfect for casual dining.
El Gaucho
2 minutes' walk
Argentinian steakhouse featuring a warm atmosphere. Known for its grilled meats and flavorful sides. Reservations recommended.
Rauxa Show
10-minute drive
Exciting dinner show featuring dining and performances. Great for couples and groups looking for a fun night out.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
76%
loved the resort and would return for another relaxing stay
7.6/10
Very good
Rooms
7.0
Location
9.0
Service
7.8
Dining
6.8
Amelia
United Kingdom,
March
2025
7.6/10
We had an amazing time at the resort! The beautiful and clean facilities made our stay enjoyable, and the beach was simply stunning. The kids absolutely loved the kids club, and the friendly staff really made us feel welcome. However, our room left a lot to be desired, as it was outdated and not very comfortable, especially with the noise from the main road. Overall, it was a solid family-friendly destination, but there were definitely areas for improvement.
Rooms
5.0
Unfortunately, the room was outdated, had two beds instead of one king bed, and faced a noisy road, which detracted from our comfort.
Service
8.0
The service was attentive and generally friendly, contributing to a welcoming atmosphere throughout our stay.
Location
9.0
The location was great, surrounded by beautiful forest and wildlife, creating a peaceful atmosphere despite the size of the resort.
Dining
7.0
Dining was quite pleasant, with a wide variety of food available, but the a'la carte restaurants had long wait times for service.
Facilities
9.0
The pools were immaculately clean and offered a variety of areas to enjoy, which suited our family perfectly.
Molly
United Kingdom,
February
2025
7.6/10
We enjoyed a week filled with amazing experiences at Grand Palladium Kantenah. The staff were genuinely friendly and created a welcoming atmosphere. While the pools offered great activities, their chilliness and the occasional hiccup with room servicing slightly impacted our overall comfort. The variety in dining options was commendable, although some meals varied in quality. Overall, it was a fulfilling family vacation.
Rooms
7.0
The rooms were clean and well maintained, though we noticed that the housekeeping could improve in certain areas, like replenishing water bottles and ensuring the outdoor shower door was closed properly.
Service
9.0
Absolutely fantastic service from the staff, who were always helpful and attentive despite being busy. They truly went above and beyond to enhance our stay.
Location
9.0
The resort is beautifully set within a nature reserve, making it an ideal spot for family relaxation and fun activities.
Dining
7.0
Dining at the resort was a mixed bag; while some restaurants offered fresh and delicious options, the quality varied at times, but breakfast was definitely a highlight.
Facilities
6.0
The facilities were quite good, but the pool temperature was a bit of a downer, which affected our enjoyment.
Isaac
United Kingdom,
October
2024
8.0/10
We had a fantastic stay at this resort with beautiful surroundings, a stunning beach, and plenty of pools. The rooms were generally clean and comfortable, although we had a few issues getting the service we expected. Dining had great options, but some meals left us wanting more in terms of temperature. Overall, it was a wonderful family vacation, but there are still some areas for improvement.
Rooms
8.0
The rooms were clean and well-maintained, offering a comfortable stay. However, the first-floor rooms felt darker and mustier compared to the upper floors.
Service
7.0
Service was overall excellent, with staff going out of their way to make us feel special. There were a few instances where we felt the front desk could improve their communication, especially during check-in and check-out.
Location
9.0
Surrounded by beautiful wildlife and serene walking paths, the location made for a peaceful experience away from the party atmosphere of other resorts.
Dining
7.0
The food offerings were varied and well-prepared, yet there were some concerns about meals being served at the right temperature. The buffet had ample options, but it did become repetitious after a few days.
Facilities
9.0
The amenities, including the pools and beach access, were well-maintained and enjoyable for the entire family. The resort layout offered a unique blend of privacy and accessibility.
Luke
United Kingdom,
October
2024
8.0/10
I had a lovely time at the Grand Palladium Kantenah, which impressed me with its beautiful, clean grounds and a diverse range of dining options. The staff were consistently friendly and attentive, enhancing the overall experience. However, I did find the food quality to be inconsistent, and there were often long waits at the bars. Overall, while I enjoyed my stay, I believe a few improvements could elevate the experience further.
Rooms
8.0
Our room was large, clean, and newly refurbished with a lovely balcony, but I wished there had been more storage options like drawers.
Service
9.0
The service throughout the resort was exceptional; staff members were friendly and worked tirelessly to ensure a pleasant stay.
Location
9.0
The resort is set in a beautifully maintained area with plenty of wildlife and is conveniently located near sister hotels and amenities.
Dining
6.0
There was a good variety of options available, but I felt the quality of the food could definitely be improved significantly.
Facilities
8.0
The facilities were extensive and well-kept, including numerous pools and recreational areas, which made for a pleasant stay.
Hannah
United Kingdom,
September
2024
7.4/10
This resort has a unique charm with its cozy rooms immersed in jungle surroundings and the excellent Mayan outdoor shower. The buffet offers great food, although breakfast service could use improvement. Unfortunately, there were some issues with room cleaning and the pressure from staff to check out the TRS section was frustrating. Overall, it's a beautiful and safe property but could enhance certain services.
Rooms
7.0
The room was cozy and felt private, but the cleaning service left much to be desired, particularly after the first few days.
Service
6.0
While there were some friendly staff members, the constant pressure to upgrade rooms and the mix-ups with cleaning left a sour note.
Location
9.0
The resort is beautifully located in the jungle, making the walking paths feel serene and private.
Dining
7.0
The buffet was fantastic with a great variety, but breakfast service was inconsistent.
Facilities
8.0
The amenities, including pools and walking paths, were well-maintained and added to the tranquil atmosphere.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Grand Palladium Kantenah Resort & Spa guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
674
FAQs
About Grand Palladium Kantenah Resort & Spa
How far is Grand Palladium Kantenah Resort & Spa from Aeropuerto de Playa del Carmen?
The hotel is 35 km from Aeropuerto de Playa del Carmen.
What recreational facilities are available at Grand Palladium Kantenah Resort & Spa?
Guests can enjoy multiple pools, a water park, 6 tennis courts, and activities like snorkeling, windsurfing, and a kids' club.
Does Grand Palladium Kantenah Resort & Spa have any wellness facilities?
The hotel includes the Zentropía Palladium Spa & Wellness, which offers a range of treatments, a gym, jacuzzi, sauna, and steam baths.
Are there any pools available at Grand Palladium Kantenah Resort & Spa?
The hotel features a lagoon-style pool, children's pools, and a hydromassage pool.
What are the room amenities offered at Grand Palladium Kantenah Resort & Spa?
Rooms include free Wi-Fi, air conditioning, a flat-screen TV, a mini fridge, coffee/tea making facilities, and some feature a balcony or terrace.
Is parking available at Grand Palladium Kantenah Resort & Spa?
Free private parking is available on-site without a reservation.
What languages are spoken by the staff at Grand Palladium Kantenah Resort & Spa?
Staff members are fluent in English and Spanish.
Is Grand Palladium Kantenah Resort & Spa suitable for families?
The hotel is family-friendly, featuring a kids' club, children's activities, and family selection suites.
What nearby attractions can guests visit while staying at Grand Palladium Kantenah Resort & Spa?
Nearby attractions include Tulum's ancient Mayan ruins (approximately 25 km) and Playa del Carmen (approximately 31 km).
Does Grand Palladium Kantenah Resort & Spa provide business services?
The hotel features a business center with meeting facilities and services.
What entertainment options are available at Grand Palladium Kantenah Resort & Spa?
The hotel offers live music performances, themed dinner nights, and evening entertainment.
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